Contact
SmartMenuScan is totally free for restaurants and always will be. There are no invoices, pro tiers, or ad obligations for owners—ever. If you need anything, email smartmenuscan@gmail.com with your restaurant name plus a quick summary and we'll route it instantly to the right teammate.
We understand that when you are running a restaurant, time is your most valuable asset. The middle of a Friday dinner rush is not the time to be waiting on a support ticket. That is why our entire support infrastructure is built around speed and accuracy. Our engineers and support staff work hand-in-hand to ensure your digital menus are always up and running perfectly.
Operating Hours: Our core support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. However, we actively monitor our emergency queues on weekends and holidays for critical issues like dashboard access or menu downtime.
Physical Address: SmartMenuScan HQ, 123 Innovation Drive, Tech District, 10001. While we operate primarily remote to keep costs low, our team is unified in our dedication to the hospitality sector.
Channel
Need help uploading dishes, updating prices, or refreshing your QR? We walk you through it for free.
avg. response — 6 business hours
Channel
Curious about how ads keep SmartMenuScan free? We manage every sponsorship and share policy details here.
avg. response — 1 business day
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Data deletion, access requests, or questions about diners’ analytics go straight to the founders.
avg. response — 24 hours